Refund & Returns Policy

Last Updated: August 14, 2026

At EllureFit, we want you to feel confident about your purchase. If you are not completely satisfied with your order, please review the policy below before requesting a return.

1. Return Eligibility

To be eligible for a return, items should:

  • Be unused and unworn
  • Be in their original condition
  • Have all original tags attached
  • Be returned in the original packaging, where applicable
  • Meet the applicable return requirements stated at the time of purchase

For hygiene and safety reasons, certain shapewear, bodysuits, sports bras, or other intimate apparel may not be eligible for return once worn or if the hygiene seal has been removed.

2. Items That Cannot Be Returned

Some products may not be eligible for return because of hygiene or safety considerations.

These may include:

  • Worn or washed products
  • Products with removed hygiene seals
  • Products damaged after delivery through customer use
  • Items marked as final sale
  • Gift cards, where applicable

Please contact us if you are unsure whether your item qualifies for a return.

3. How to Request a Return

To request a return, contact us at:

ellurefit@gmail.com

Please include:

  • Your name
  • Order number
  • Product you want to return
  • Reason for the return
  • Photos, if the item arrived damaged or defective

Do not send items back before receiving return instructions from our team.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include photographs of the product and packaging so our team can review the issue and provide the appropriate solution.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

6. Return Shipping

Unless an item is defective, damaged, or incorrectly sent, return shipping costs may be the responsibility of the customer.

Any applicable shipping charges will be communicated by our support team before the return is processed.

7. Exchanges

If you need a different size or product, contact our customer support team before sending your item back.

Exchange availability depends on product inventory.

8. Sale & Promotional Items

Products purchased during promotions, clearance sales, or marked as Final Sale may have different return or exchange conditions.

Please check the product or promotion details before purchasing.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, the order may need to follow our normal return procedure.

10. Contact Us

If you have questions about our Refund & Returns Policy, please contact:

EllureFit
Email: ellurefit@gmail.com

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